Our Commitment to Health and Safety
At Pacifica Hotels, the health and safety of our guests and team members is our primary concern. We have crafted a suite of measures and processes dedicated to ensuring the cleanliness of our hotels and the safety of our community. Pacifica’s Pure Stay program is crafted to reassure all that health and safety are foremost in our hearts and minds.
CHLA CLEAN + CERTIFIED: OUR HOTEL IS CLEAN + SAFE CERTIFIED BY THE CALIFORNIA HOTEL & LODGING ASSOCIATION.
FLEXIBLE CANCELLATION POLICY:
Enjoy peace of mind with flexible cancellations. We are offering waived cancellation fees up to 24 hours before your scheduled arrival date. Changing the date on any reservation may result in different pricing, but there is no fee for making changes. Reservations with pre-paid rates will be subject to the rate offer rules communicated at the time of reservation.
Increased Cleaning in High-Touch Areas
Increased frequency of sanitizing high touch areas including, but not limited to elevator button panels, handrails, door handles, and entry doors.
Integration of text messaging engagement platforms for contactless requests and inquiries.
All team members receive Pacifica Hotels mandated training on safety, sanitation, and emergency response procedures.